Thursday, February 4, 2010

What Business Leaders Can Learn From Bhutan

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Share Comments Having spent the past 32 years in the Silicon Valley/Bay Area region, I guess I've grown accustomed to start-ups wreaking havoc in mature industries. Hewlett-Packard, Apple, Google, Facebook -- they all were launched within a 15-mile radius of my alma mater, Stanford University, and they went on to revolutionize not just their industry, but they changed our relationship with technology and, frankly, in Facebook's case, our relationships with each other.

So, it's no surprise that I'm fascinated with a little, almost-mythical country in the Himalayas that is revolutionizing how world leaders are looking at the definition of success. Like The Mouse That Roared (a popular book and film from the late 1950s about an imaginary, bucolic country situated between France and Switzerland that becomes the admiration of modern society when it declares war on the United States), Bhutan is getting the kind of attention an off-off-Broadway play gets when you know it's destined to be a hit. In 1972, the 17-year old King of Bhutan asked the blasphemous question, "Why are we so focused on Gross Domestic Product? Why aren't we more concerned with Gross National Happiness?" For nearly 40 years now, Bhutan has been reinventing itself based upon the premise that the ultimate public good a leader can provide his or her people isn't material possessions, but instead it's happiness or well-being.

This "beginner's mind" idea has found fertile ground in the 21st Century as more than 40 countries are now studying their own GNH (Gross National Happiness). Nicolas Sarkozy recently announced what some are calling a "joie de vivre index" in France based upon an 18-month study of two Nobel economists who recommended that the largest countries of the world end their obsession with GDP and consider some new intangible metrics. In essence, they're suggested that GDP -- which focuses exclusively on tangible production and consumption -- no longer should be our sole definition of global success especially at a time when 64% of the world's GDP now comes from the intangible service industry. In other words, GDP measures outputs which might have made sense in a more mechanized, industrial era. But, given the knowledge era we now live in, measuring those inputs that influence the output is a more holistic method of evaluating whether we're creating sustainable success.

This may seem abstract, but it's extremely relevant to business leaders who have come to realize that a myopic focus purely on the bottom line can have the same effect as driving a car at full speed all the time without doing occasional maintenance and refueling. Here are three important lessons for business leaders to learn from Bhutan:

(1) Leaders don't create happiness for people. The Prime Minister of Bhutan told me his goal is "to create the conditions in which happiness can flourish." Abraham Maslow once suggested business leaders "can set up the conditions so that peak experiences are more likely, or one can perversely set up the conditions so that they are less likely." Great leaders create healthy habitats. From those healthy habitats sprout the outputs we're looking for whether it is happy citizens or a profitable business. Silicon Valley has an eco-system that is primed for innovation, but as many regions of the world have learned, you can't easily replicate the intangibles that create such a cultural habitat. So, first brainstorm with the leaders in your company about what cultural "conditions" would help your company flourish and what kinds of specific things you can do to create that habitat.

(2) Leaders value and measure the intangible. The Bhutanese have created a science behind the art of happiness. They measure four (4) pillars, nine (9) key indicators, and 72 various metrics to help them understand whether they are creating fertile conditions for happiness. The Gallup organization has developed 12 questions that help leaders measure employee engagement like "At work, do you have the opportunity to do what you do best every day?" or "Does the mission/purpose of your company make you feel your job is important?" It's time for leaders to distinguish between what they can easily count ("Are you being paid enough?") with what employees most value. The intangibles of mission and meaning are powerful fuel for knowledge-driven industries, so find ways to measure these vital inputs.

(3) Leaders are willing to deviate from the norm. Most world leaders didn't take notice when the teenage King of Bhutan asked his impertinent questions about GDP. Those that did notice chuckled and chalked this idea of GNH up to "Buddhist economics." But, if you're a small country or a small company, your best strategy to compete with the big boys is to find a niche and own it. In my case when I started my company 23 years ago by purchasing an inner-city motel, I went after rock 'n roll bands as our core customer, even though conventional hoteliers told me I was crazy to want these party animals. Yet this target customer was perfectly suited to my funky motel and this was an untapped market (bands) that was growing and recession-proof. Similarly, it took 30 years for the world to embrace Bhutan's approach to GNH, yet this "happiness niche" has turned out to be much larger than the King of Bhutan ever imagined. Find a niche, embrace it wholly even if it's unconventional, and deliver on your promise better than any of your competitors.


Huffingyuff post

Bangladesh to lift duty for Bhutan products

Wed, Feb 3rd, 2010 11:23 pm BdST Dial 2324 from your mobile for latest news



Dhaka, Feb 3 (bdnews24.com)--Bangladesh has offered duty-free access to Bhutanese products, commerce minister Faruk Khan said on Wednesday, after meeting with a Bangladeshi business delegation that is scheduled to leave for Thimpu on Friday

"The prime minister promised duty free access for18 products from January 1 during her recent visit to Bhutan," said Khan, but it could not be offered on time because of the change in the product list made by the Bhutanese government."

He said the products include vegetables, fruits and limestone.

"We hope it will be effective within a month."

The 24-member Bangladesh delegation will meet Bhutanese government officials as well as members of the business community.

Citing business prospects between the two countries as good, Khan said that talks on transit facilities that would enable products from both countries to move through Indian territory opened during the PM's recent visit.

"We've advanced a lot on the issue. Infrastructure development including rail tracks have already been started," he added.

Bhutanese imports to Bangladesh stood at about $12 million in the fiscal 2008-09, which includes fruits, vegetables, processed food and furniture. Bangladesh's exports to Bhutan amounted to just $0.6 million, which includes pharmaceuticals, garment and frozen foods.

bdnews24.com/rb/am/2014h

Bhutan’s Royalists Fear Christianity Will Create Tension

Anugrah Kumar
Compass Direct News

February 2, 2010

THIMPHU, Bhutan (CDN) — Bars, pubs and discos have become legal in Bhutan - a cause of concern for the older generation - but construction of worship buildings other than Buddhist or Hindu temples is still prohibited.

The prohibition remains in force even though Christians abide by Bhutan's codes of conduct, speaking the Dzongkha language as well as the Nepali language at church gatherings, and wearing the national dress.

The National Assembly of Bhutan banned the practice of non-Buddhist and non-Hindu religions through edicts in 1969 and in 1979. But Christians do meet for Sunday worship, with attendance of more than 100 Christians in an underground church not unusual.

Why are Christians seen as a greater threat to the culture of the nation than the "democracy disco culture," as one government official described the emerging subculture among the Bhutanese youth? It is believed that Christianity will create religious tensions in the country.
"There are reasons why Christianity is not being tolerated in the country," said a former high government official who requested anonymity. "Look at the communal tensions in India and Nepal. Christianity can divide the Bhutanese society as well."

He mentioned two incidents that appeared in the Bhutanese press last year, one in which 13 Christians allegedly hanged a woman they had accused of being a witch, and a suicide by a Hindu man who reportedly left a note saying his Christian wife and children were pressuring him to convert.

Christians here said these were isolated incidents that they strongly condemned.

"A majority of believers in Bhutan are not educated and are from lower economic backgrounds," said the pastor of an underground church. "When open preaching is not allowed, this is what happens."

Sound Christian teaching remains lacking, he said. There is a tremendous need for good Christian teaching and general education among the Christians in Bhutan, said the pastor.

"But little can be done given the restrictions we face here."

Christians are only allowed to pray if someone is sick among their acquaintances, he added.
The government also fears that Christianity could cause societal tensions because of the general misconception that Christians lure others to the faith with money; converts are viewed with suspicion, said a government official on condition of anonymity.

"There should be one religion in one nation," said the official, adding that religious freedom should be allowed only after educating people.

Threat from Within

Bhutanese officials are no strangers to religious conflict.

"You must also understand that the kind of Buddhism practiced in Bhutan is a minority sect within the two Buddhist divisions," said the former government official.

A majority of Buddhists in Bhutan practice Vajrayāna Buddhism, also known as Tantric Buddhism, and belong to the larger Mahayana sect, one of the two major divisions of the religion along with the Theravada sect.

Theravada Buddhism has a widespread following in Sri Lanka and Southeast Asian countries, including Burma, Thailand, Laos and Cambodia. Mahayana is practiced in a few East Asian countries, including Japan.

Unlike Theravada, which is more individualistic in its motivation, Mahayana Buddhism involves an aspiration to achieve enlightenment not only for one's own sake, but for the sake of all "sentient" beings.

"There is a perceived threat to the Buddhist sect in Bhutan from the more powerful Theravada division," said the source, without divulging more about the clash within Buddhism. "In such a scenario, how can you expect the government to willingly open doors to Christianity, which too is a threat?"

Of Bhutan's more than 670,000 people, Christians are estimated to range in number between 3,000 and 6,000. Around 75 percent of the people practice Buddhism, and roughly 22 percent are Hindus, mostly of Nepali origin.

Monarchy and Buddhism

Religion is so closely linked to the monarchy in Bhutan that one cannot exist without the other.

The national flag of Bhutan, which consists of a white dragon over a yellow and orange background, also has religion in it. While the yellow half represents civil and political powers of the King, the orange signifies monastic traditions of Buddha's teachings.

The religious link is protected in the new constitution, which was adopted in March 2008. Article 2 notes that the dual powers of religion and politics shall be unified in the person of the king, "who, as a Buddhist, shall be the upholder of the Chhoe-sid," the traditional dual system of governance characterized by the sharing of power between the religious and political heads of the country.

Given that the king embodies religious and political authority, the common people worship him.

Additionally, Buddhism is woven into the national fabric. Bhutan is the only country in the world that employs a "Gross National Happiness" (GNH) equation to measure its people's level of happiness, and the GNH assumes that all citizens are Buddhist. Respondents to the GNH survey are asked questions concerning "spiritual activities like meditation and prayers, and consideration of karmic effects in daily life."

The introduction of democracy in Bhutan did not involve disturbing the religious and cultural status quo. While former King Jigme Singye Wangchuck, who served from 1972 to 2006, brought democracy to Bhutan without any demand for it, people believe his intentions were far from transforming the country into a full democracy.
It is believed that the political turmoil in neighboring Nepal partly influenced King Singye Wangchuck's decision to make the country, at least on paper, a constitutional monarchy after over 100 years of absolute monarchy. A decade-long civil war led by the Communist Party of Nepal-Maoist - which took more than 12,000 lives - is believed to be behind the abolition of the royal parliamentary system and the adoption of a socialist republic in Nepal. In 2006 the then-king of Nepal, Gyanendra, agreed to relinquish sovereign power to the people.

All sources in Bhutan confirmed that the present king, Jigme Khesar Namgyel Wangchuck (selected in 2006 but not crowned until 2008), was still the supreme ruler. Perhaps this is why both the ruling Druk Phuensum Tshogpa (Bhutan Peace and Prosperity) Party and the opposition People's Democratic Party are royalists.

Pictures of kings of Bhutan are found everywhere in the country - in homes, shops, hotels, underground churches and on street walls. Many large posters with the kings' pictures carrying the inscription "Kings of our Hearts" can be seen along the streets. Even public buses have "Our Kings Forever" painted on them.

"But you cannot expect things to change overnight," said the former government official. "It's not wise to allow development without any bridle. Things are improving slowly.

Added an optimistic source, "Freedom in the real sense of the word and in all spheres is bound to come to Bhutan. It's just a matter of time."

Copyright 2010 Compass Direct News. Used by permission. All rights reserved.

Refugees find new jobs, lives in Alaska with help from employment program

On a cold winter morning, a group of new Alaskans gathered in a classroom annex in East Anchorage to learn about what it takes to get - and keep -a job in the United States.

On a cold winter morning, a group of new Alaskans gathered in a classroom annex in East Anchorage to learn about what it takes to get - and keep -a job in the United States. Bhutanese refugees Hari Subedi, his brother Tulsi and their friend Raghu Nath Mishra arrived eager,bundled up and shaking off snow.

The three men are some of the 110 or so resettled to Alaska each year by the United Nations High Commission on Refugees and the U.S. government. When they arrive, often directly from refugee camps, they face huge challenges: building a life in a country where everything from the language to the culture and climate is new.

One of the biggest challenges is finding a job.

Refugees arrive and are placed on public assistance, living on very limited budgets. Their first goal, says State Refugee Coordinator Dr. Karen Ferguson, is getting off public assistance through employment.

"We teach them how to be on (public assistance) and how to get off," she says.

That's why Catholic Social Services, an agency that provides help to refugees through the Refugee Assistance and Immigration Services program, holds employment orientation classes and helps to match willing workers with employers.

Today, Hari, Tulsi and Raghu, who all arrived a few months ago, will attend one such class. Over tea and animal crackers, the men, and other refugees from Sudan, Iran and Bhutan, talk with instructor Mirna Howard about American-style employment benefits.

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to orientation classes, Catholic Social Services' Refugee Employment Program matches people with positions, helping find spots for some 70 percent of participants in the first six months.
For their part, Employment Services Coordinator Said Elmi says employers are often impressed with refugee employees' motivation and loyalty. He's helped to place other refugees into jobs at hotels and schools in town.

"It's a good situation for both sides," he says.

Hari, Tulsi and Raghu spent nearly 20 years in refugee camps in Nepal after the Bhutanese government's campaign to remove Hindus from the mostly-Buddhist country forced them out of the country they were born in. While in the squalid camps, where they lived without running water or electricity and had travel restricted, the men all worked as English teachers in nearby villages. After finally receiving word that they'd be resettled in Alaska, other Bhutanese refugees told them how important job skills and education would be.

"Our plan was to come here and do any kind of job," says Raghu. "We hope to upgrade our jobs slowly."

Tulsi and Raghu now have jobs working at Target, where they serve as parking lot attendants, restock shelves, clean up spills and help customers. Tulsi is still looking for a position.

"We feel proud and thankful to have jobs," says Tulsi.

In time, all three hope to return to school to be certified as teachers in the U.S. --- a long road, because much of their education from Bhutan and Nepal doesn't meet equivalency standards here. When they someday become teachers, Raghu says, they'll be able to impart their students with knowledge and their life experiences.

"We know the poor life," he says. "What we have learned we want to give them."

Working at Target is welcome exposure to diverse co-workers and American culture, says Raghu. And the company is allowing him to take time off to escort his young son to Seattle for heart surgery next month.

While he and the other Bhutanese refugees face challenges - gaining computer skills, communicating clearly in slang-heavy American-style English and learning to drive in wintry Alaskan weather are three he cites - earning a paycheck is a good start to his new life.

"I am very much proud to be employed there," he says. "They trust us and believe in us."



KVTA

More Bhutanese refugees expected on P.E.I.




 Madan Kumar Giri (4th from right), shown here with family and friends, wants to attract more Bhutanese to P.E.I. (Nancy Russell/CBC)
The Bhutanese community on P.E.I. will increase significantly in size this year.

In May 2007 Canada agreed to take in 5,000 refugees who had been living in camps in eastern Nepal since the early 1990s. Last year, more than 40 of them arrived on Prince Edward Island. Another 35 are expected this year.

Madan Kumar Giri and seven members of his family were the first Bhutanese refugees to arrive more than three years ago. They've applied for Canadian citizenship. Giri sends photos and videos back to the refugee camps in Nepal, in the hopes of attracting people to P.E.I.

"We would like to increase the number of Bhutanese immigrants here on the Island, so at least we would have a small Bhutanese community," he said.

The size of the community matters to Citizenship and Immigration Canada as well. Creating a sustainable community for immigrants is a central part of its planning.

"That is a contributing factor and certainly makes it easier for that particular group to settle into the province," said Jon Stone, director of communication for Citizenship and Immigration Canada in the Atlantic Region.

As Canada continues to work towards its commitment of settling 5,000 refugees, more are expected on the Island in 2011.

About 108,000 Bhutanese refugees of ethnic Nepalese descent have been living in seven camps in eastern Nepal since the early 1990s. Canada is part of a group of seven countries taking steps to address this long-standing problem.


Read more: http://www.cbc.ca/canada/prince-edward-island/story/2010/01/28/pei-bhutanese-refugees-584.html#ixzz0edfeby09

Bhutanese refugees share their stories



By: Emily Wilkins

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Kat Petersen / The State News
From left: Nanda Dangal, Keshar Khatiwada and Durga Dhungana, refugees from Bhutan, spoke to a crowded classroom of mostly Amnesty International members Monday at East Lansing High School, 509 Burcham Drive The three men, all Lansing residents, spoke of their experience spending 18 years in Nepalese refugee camps.

In 2006, Business Week rated the country of Bhutan in southern Asia as the happiest country on the continent.

But for Keshar Khatiwada it was anything but, as he and other endured torture and numerous hardships.

Khatiwada and two other Bhutanese refugees — Durga Dhungana and Nanda Dangal — spoke at an Amnesty International Club meeting Monday night at East Lansing High School. The men talked about their life in Bhutan and their journey to the Lansing area.

They are three of about 400 Bhutanese refugees that live in the East Lansing and Lansing area. The federal government places them in new communities and St. Vincent Catholic Charities — one of many resettlement organizations within the United States — assists families and single adults who are placed in mid-Michigan.

“When the refugees come through we are under federal grant,” said Julie Reynolds Picot, the community relations and marketing director for St. Vincent. “We come in and we greet them at the Lansing airport.”

The group helps the refugees with affordable housing, food and basic household needs for up to two years.

Khatiwada arrived in Michigan 10 months ago.

About 20 high school students and several adults listened as Khatiwada, Dhungana and Dangal told their stories about life in Bhutan and the hardships they faced. In one of many examples, Khatiwada said he was once forced to grow his fingernails out to a length where he could no longer eat with his hands, but had to use his mouth to pick up the food.

“We were given no good job(s) because we (did) not speak the language,” he said, “(Our) frustration went higher and higher. Every day it increased.”

Khatiwada and part of his family left the country when he was 15 years old, traveling first to India and then to Nepal. Once in Nepal, they were placed in a refugee camp. Unfortunately, the situation there was no better.

“It was … horrible,” Khatiwada said.

The camp was overcrowded and the refugees were forced to work in the camp for 40 cents per month, a rate that never changed the 18 years Khatiwada spent in the camp.

Help came in the form of the United Nations High Commissioner for Refugees, who visited the camp and gave multiple refugees, including Khatiwada, the option of several countries they could choose for their new homes.

“I found (the United States) was the best country compared to any of them,” he said. “I want to upgrade my education and to become a strong citizen.”

Last year, 270 Bhutanese were relocated to the East Lansing area, and St. Vincent Catholic Charities reached out to local churches for help.

Mark Cody is a member of Trinity Church in Lansing. He has been helping the refugees out by offering transportation and getting to know refugees who come to his church. He said there have been some barriers for the Bhutanese to overcome but they have acclimated well.

“(The Bhutanese) have a very tight-knit community and we’ve really enjoyed getting to know them as members of the Lansing community,” Cody said.




The State News.com

Bhutanese adjusting well




A brother and sister who arrived in the Tri-Cities last year from a refugee camp in Nepal are reported to be doing well in school.
TRI-CITY NEWS FILE PHOTO

0 Comments Bhutanese refugees starting new lives in the Tri-Cities are settling into new schools, learning English and some have secured employment, reports the director of settlement services for an immigrant services agency.

“Generally speaking, they are doing quite well,” said Chris Friesen, of the Immigrant Services Society of BC.

Only 28 Bhutanese refugees came to the Tri-Cities in 2009 out of the 150 expected because families opted to settle in other provinces where they had family and connections.

Canada is expected to take 1,600 Bhutanese refugees from camps in Nepal this year in an international resettlement effort and about 350 could potentially come to B.C. and settle in the Tri-Cities. But Friesen said it’s not known how many will eventually arrive based on experience from 2009.

What is known is that for the next few months the number of refugees to B.C. will slow while the province hosts the 2010 Winter Olympics and Paralympics.

However, accommodations have been made in case more Bhutanese do arrive, Friesen said. A Nepalese-speaking interpreter has been hired to aid with resettlement details, such as finding a place to stay and getting around the community, a Nepalese-speaking doctor has been found in Surrey, and a summer camp that prepared Tri-City refugee students for school will likely go ahead again in July.

A UBC study gave the camp located at Miller Park elementary school a positive review, Friesen said. “So we are keen, and the Coquitlam school board is keen to take the learning from last year and enhance and replicate that for the upcoming summer.”

The Tri-Cities was the third destination for refugee settlement after Surrey and Burnaby in 2009, with 112 people arriving here. In addition to Bhutanese arriving from Nepal, Tri-Cities saw people from Iran, Iraq, Afghanistan, Columbia, Kosovo, Montenegro and Togo move into the community.

To help students settle into the schools, School District 43 has hired settlement workers who speak the languages of newly arriving refugees and immigrants and has received a grant to start a program for older teens recently in the area who need help with English and might be at risk of not graduating.

dstrandberg@tricitynews.com

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